{"id":4081,"date":"2025-02-21T23:58:33","date_gmt":"2025-02-21T22:58:33","guid":{"rendered":"http:\/\/isoniat.cluster100.hosting.ovh.net\/?page_id=4081"},"modified":"2025-04-29T11:23:42","modified_gmt":"2025-04-29T09:23:42","slug":"softs-skills","status":"publish","type":"page","link":"https:\/\/isonia-conseil.fr\/index.php\/softs-skills\/","title":{"rendered":"L&#8217;art de recevoir"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4081\" class=\"elementor elementor-4081\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07c5702 e-flex e-con-boxed e-con e-parent\" data-id=\"07c5702\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b8532 elementor-widget elementor-widget-spacer\" data-id=\"24b8532\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c182633 e-flex e-con-boxed e-con e-parent\" data-id=\"c182633\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6e896e8 e-con-full e-flex e-con e-child\" data-id=\"6e896e8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15c6457 elementor-widget elementor-widget-heading\" data-id=\"15c6457\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'ART DE RECEVOIR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab73c41 e-flex e-con-boxed e-con e-parent\" data-id=\"ab73c41\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db37c08 elementor-widget elementor-widget-spacer\" data-id=\"db37c08\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19188b5 e-flex e-con-boxed e-con e-parent\" data-id=\"19188b5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f004a8d e-con-full e-flex e-con e-child\" data-id=\"f004a8d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8d8da2b e-con-full e-flex e-con e-child\" data-id=\"8d8da2b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-854739e elementor-widget elementor-widget-heading\" data-id=\"854739e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OBJECTIFS P\u00c9DAGOGIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6965da0 elementor-widget elementor-widget-text-editor\" data-id=\"6965da0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><p>Cette formation permet aux \u00e9quipes de ma\u00eetriser les standards du luxe, d\u2019adopter une posture professionnelle et de personnaliser l\u2019interaction pour renforcer la fid\u00e9lisation et la r\u00e9putation de l\u2019\u00e9tablissement. Elle vise \u00e0 garantir une exp\u00e9rience client homog\u00e8ne et irr\u00e9prochable en instaurant une culture de service d\u2019excellence. L\u2019accueil \u00e9tant d\u00e9terminant dans la perception du client, cette formation a pour objectif d\u2019en faire un levier strat\u00e9gique pour sublimer son exp\u00e9rience d\u00e8s le premier contact.<\/p><\/div><\/div><div><p align=\"center\"><b>Contenu de la formation :<\/b><\/p><\/div><p data-start=\"138\" data-end=\"267\">\u232a <strong data-start=\"141\" data-end=\"170\">L\u2019Accueil &amp; les Standards<\/strong> \u2013 Ma\u00eetrisez les codes du service d&#8217;excellence pour offrir une premi\u00e8re impression inoubliable.<\/p><p data-start=\"269\" data-end=\"388\"><strong data-start=\"272\" data-end=\"287\">\u232a L\u2019\u00c9loquence<\/strong> \u2013 Affinez votre expression et votre posture pour incarner une pr\u00e9sence professionnelle impactante.<\/p><p data-start=\"390\" data-end=\"531\"><strong data-start=\"393\" data-end=\"438\">\u232a \u00c9coute Active &amp; Intelligence \u00c9motionnelle<\/strong> \u2013 D\u00e9codez les attentes de vos clients et cr\u00e9ez une connexion authentique \u00e0 chaque \u00e9change.<\/p><p data-start=\"533\" data-end=\"667\"><strong data-start=\"536\" data-end=\"560\">\u232a Gestion des Conflits<\/strong> \u2013 Transformez les situations d\u00e9licates en opportunit\u00e9s de fid\u00e9lisation gr\u00e2ce \u00e0 des techniques \u00e9prouv\u00e9es.<\/p><p data-start=\"533\" data-end=\"667\">\u232a <strong>Communication interne<\/strong> \u2013 <span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Am\u00e9liorez la coordination et la fluidit\u00e9 des \u00e9changes pour une meilleure performance collective.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5ecd83 e-con-full e-flex e-con e-child\" data-id=\"f5ecd83\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ace995 elementor-widget elementor-widget-heading\" data-id=\"8ace995\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PUBLIC CIBL\u00c9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74b7f0d e-con-full e-flex e-con e-child\" data-id=\"74b7f0d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae25f9 elementor-widget elementor-widget-text-editor\" data-id=\"4ae25f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u00c9quipes op\u00e9rationnelles en contact direct avec la clientele<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1984aff e-con-full e-flex e-con e-child\" data-id=\"1984aff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55e82b0 elementor-widget elementor-widget-heading\" data-id=\"55e82b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PR\u00c9REQUIS <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7361b3a e-con-full e-flex e-con e-child\" data-id=\"7361b3a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a05cb04 elementor-widget elementor-widget-text-editor\" data-id=\"a05cb04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Aucun pr\u00e9requis n\u00e9cessaire<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-694b66b e-con-full e-flex e-con e-child\" data-id=\"694b66b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfeeb80 elementor-widget elementor-widget-heading\" data-id=\"dfeeb80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INFORMATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e54baab e-con-full e-flex e-con e-child\" data-id=\"e54baab\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9698ed4 elementor-widget elementor-widget-text-editor\" data-id=\"9698ed4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8220d elementor-widget elementor-widget-text-editor\" data-id=\"ec8220d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><b>Dur\u00e9e<\/b> :<\/p><\/div><\/div><div class=\"elementor-element elementor-element-7c69376 elementor-widget elementor-widget-heading\" data-id=\"7c69376\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p><span style=\"text-decoration: underline;\">Recueil des besoins :<\/span><\/p><p style=\"font-weight: 400;\">Questionnaire pr\u00e9alable, entretien.<\/p><p><span style=\"text-decoration: underline;\">Dur\u00e9e de la formation\u00a0:<\/span><\/p><div><div><p>1 journ\u00e9e compl\u00e8te de 7 heures (Groupe de 1 \u00e0 4 personnes maximum)<\/p><\/div><\/div><p class=\"p1\"><b>Modalit\u00e9s d\u2019organisation<\/b> :<\/p><p><span style=\"text-decoration: underline;\">Pr\u00e9sentiel:<\/span> Formation dispens\u00e9e dans vos locaux ou en centre de formation.<\/p><p><span style=\"text-decoration: underline;\">Dates: <\/span>\u00c0 d\u00e9terminer avec les entreprises clientes.<\/p><p><span style=\"text-decoration: underline;\">D\u00e9lais d\u2019acc\u00e8s\u00a0:<\/span><\/p><p>D\u00e9lais moyen : 2 semaines (entre le recueil des besoins et la date de la formation)<\/p><div>\u00a0<\/div><\/div><\/div><div class=\"elementor-element elementor-element-e1466bb elementor-widget elementor-widget-heading\" data-id=\"e1466bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p class=\"p1\"><b>Tarifs<\/b><\/p><\/div><\/div><div class=\"elementor-element elementor-element-f59852c elementor-widget elementor-widget-text-editor\" data-id=\"f59852c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li><p><strong>Formation inter-entreprises<\/strong>:<strong><br \/><\/strong><strong>500 \u20ac TTC \/ jour \/ participant<\/strong><strong><br \/><\/strong><em>(Sessions regroupant des participants issus de plusieurs entreprises, organis\u00e9es dans nos locaux ou en salle externe)<\/em><\/p><\/li><\/ul><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><ul><li><p><strong>Formation intra-entreprise<\/strong>:<strong><br \/><\/strong><strong>Tarif sur mesure<\/strong><strong>, <\/strong>d\u00e9termin\u00e9 en fonction du<strong>\u00a0<\/strong><strong>nombre de participants<\/strong><strong>.<br \/><\/strong><em>(La formation peut se d\u00e9rouler dans les locaux de l\u2019entreprise ou dans une salle externe d\u00e9di\u00e9e, selon les besoins)<\/em><\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59b0c9c e-flex e-con-boxed e-con e-parent\" data-id=\"59b0c9c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-58798ad e-con-full e-flex e-con e-child\" data-id=\"58798ad\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e558d elementor-widget elementor-widget-text-editor\" data-id=\"24e558d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><h3>\u00a0<\/h3><h3 class=\"p1\"><strong><span style=\"color: #000000;\">ACCESSIBILIT\u00c9 PSH<\/span><\/strong><\/h3><p>\u00a0<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-755c812 e-con-full e-flex e-con e-child\" data-id=\"755c812\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2cf4e5 elementor-widget elementor-widget-text-editor\" data-id=\"e2cf4e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Nous nous engageons \u00e0 rendre nos formations accessibles \u00e0 tous :<\/strong><\/span><\/p><ul style=\"font-weight: 400;\"><li>Possibilit\u00e9 d\u2019adapter le rythme et le format d\u2019apprentissage<\/li><li>Documents en version adapt\u00e9e (police agrandie, support audio)<\/li><li>Lieux de formation accessibles aux personnes \u00e0 mobilit\u00e9 r\u00e9duite<\/li><\/ul><p><span style=\"font-weight: 400;\"><strong>Pour toute question ou besoin sp\u00e9cifique, contactez-nous. <\/strong><\/span><\/p><p><em>R\u00e9f\u00e9rent PSH : M\u00e9lanie Hauterat <a href=\"mailto:contact@isonia-conseil.fr\">contact@isonia-conseil.fr<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba829d3 e-flex e-con-boxed e-con e-parent\" data-id=\"ba829d3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93dc485 e-con-full e-flex e-con e-child\" data-id=\"93dc485\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1e707 elementor-widget elementor-widget-text-editor\" data-id=\"7a1e707\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><h3>\u00a0<\/h3><h3>\u00a0<\/h3><h3 class=\"p1\"><strong><span style=\"color: #000000;\">MODALIT\u00c9S D&#8217;\u00c9VALUATION<\/span><\/strong><\/h3><p>\u00a0<\/p><p>\u00a0<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a56f8a1 e-con-full e-flex e-con e-child\" data-id=\"a56f8a1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a42aed elementor-widget elementor-widget-text-editor\" data-id=\"9a42aed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p><strong>\u00c9valuation initiale<\/strong>: Diagnostic des comp\u00e9tences.<\/p><\/li><li><p><strong>\u00c9valuations interm\u00e9diaires<\/strong>: Exercices pratiques, mises en situation, \u00e9tudes de cas.<\/p><\/li><li><p><strong>\u00c9valuation \u00e0 chaud <\/strong>: Validation des acquis via des tests (QCM, jeux de r\u00f4les, questionnaires\u2026).<\/p><\/li><li><p><strong>\u00c9valuation \u00e0 froid <\/strong><em>(\u00e0 3 mois) <\/em>: V\u00e9rification de la mise en \u0153uvre des acquis en situation professionnelle via un questionnaire de suivi envoy\u00e9 au participant et\/ou \u00e0 l\u2019employeur, permettant d\u2019\u00e9valuer l\u2019impact r\u00e9el de la formation sur le poste de travail.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd0eb84 e-con-full e-flex e-con e-parent\" data-id=\"dd0eb84\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f3b913 e-con-full e-flex e-con e-child\" data-id=\"2f3b913\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19f8e65 elementor-widget elementor-widget-heading\" data-id=\"19f8e65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MOYENS TECHNIQUES &amp; P\u00c9DAGOGIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82f1826 e-con-full e-flex e-con e-child\" data-id=\"82f1826\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-879f477 elementor-widget elementor-widget-text-editor\" data-id=\"879f477\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-weight: 400;\"><li><p><strong>Supports p\u00e9dagogiques :<\/strong> fiches pratiques, guides visuels, vid\u00e9os explicatives.<\/p><\/li><li><p><strong>Simulations interactives et mises en situation r\u00e9elles.<\/strong> <em>(M\u00e9thode interrogative, Multiples \u00e9changes avec et entre les stagiaires, Formation interactive avec \u00e9changes d\u2019exp\u00e9riences, mises en situation, d\u00e9briefing, analyses des situations\u2026)<\/em><\/p><\/li><li><p><strong>Espaces d\u00e9di\u00e9s :<\/strong> salle \u00e9quip\u00e9e (vid\u00e9oprojecteur, tableau blanc, connexion internet) et am\u00e9nagements adapt\u00e9s aux jeux de r\u00f4le.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2eb09c e-con-full e-flex e-con e-child\" data-id=\"d2eb09c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8faf894 elementor-widget elementor-widget-heading\" data-id=\"8faf894\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUIVI DE FORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d61b838 e-con-full e-flex e-con e-child\" data-id=\"d61b838\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd99af elementor-widget elementor-widget-text-editor\" data-id=\"8cd99af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><ul><li>Questionnaire de satisfaction en fin de formation.<\/li><\/ul><ul><li>\u00c9valuation du transfert des acquis sur le terrain.<\/li><\/ul><ul><li>Apr\u00e8s chaque formation, une fiche r\u00e9capitulative des points cl\u00e9s est envoy\u00e9e aux apprenants, leur permettant de conserver une trace et de nous contacter si besoin.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10307de e-flex e-con-boxed e-con e-parent\" data-id=\"10307de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63d8ab3 elementor-widget elementor-widget-text-editor\" data-id=\"63d8ab3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c0 l&#8217;issue de cette formation, les participants seront capables de :<\/strong><\/p><p style=\"text-align: left;\">Ma\u00eetriser les standards du service haut de gamme et offrir une exp\u00e9rience client inoubliable.<\/p><p style=\"text-align: left;\">Am\u00e9liorer leur posture et leur \u00e9loquence pour incarner une pr\u00e9sence professionnelle impactante.<\/p><p style=\"text-align: left;\">D\u00e9velopper leur intelligence \u00e9motionnelle et leur \u00e9coute active afin de mieux comprendre et anticiper les attentes des clients.<\/p><p style=\"text-align: left;\">G\u00e9rer les situations conflictuelles de mani\u00e8re constructive pour renforcer la satisfaction et la fid\u00e9lit\u00e9 des clients.<\/p><p style=\"text-align: left;\">Optimiser la communication interne pour am\u00e9liorer la coordination et la qualit\u00e9 de service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8983d48 e-flex e-con-boxed e-con e-parent\" data-id=\"8983d48\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3c18c elementor-widget elementor-widget-spacer\" data-id=\"ee3c18c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42e01b2 e-flex e-con-boxed e-con e-parent\" data-id=\"42e01b2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dba0c22 elementor-widget elementor-widget-spacer\" data-id=\"dba0c22\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-311ce79 e-flex e-con-boxed e-con e-parent\" data-id=\"311ce79\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4aa23 elementor-widget elementor-widget-button\" data-id=\"5c4aa23\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1Y12jwtJ6RPrnTmAJYcdRCQSaURg1WzKJ\/view?usp=share_link\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5acf3e9 e-flex e-con-boxed e-con e-parent\" data-id=\"5acf3e9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c39950 elementor-widget elementor-widget-spacer\" data-id=\"8c39950\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6913908 e-flex e-con-boxed e-con e-parent\" data-id=\"6913908\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2cc8af elementor-widget elementor-widget-text-editor\" data-id=\"c2cc8af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Date de mise \u00e0 jour : f\u00e9vrier 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>L&#8217;ART DE RECEVOIR OBJECTIFS P\u00c9DAGOGIQUES Cette formation permet aux \u00e9quipes de ma\u00eetriser les standards du luxe, d\u2019adopter une posture professionnelle et de personnaliser l\u2019interaction pour renforcer la fid\u00e9lisation et la r\u00e9putation de l\u2019\u00e9tablissement. Elle vise \u00e0 garantir une exp\u00e9rience client homog\u00e8ne et irr\u00e9prochable en instaurant une culture de service d\u2019excellence. L\u2019accueil \u00e9tant d\u00e9terminant dans la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4081","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/4081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/comments?post=4081"}],"version-history":[{"count":196,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/4081\/revisions"}],"predecessor-version":[{"id":6084,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/4081\/revisions\/6084"}],"wp:attachment":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/media?parent=4081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}