{"id":5023,"date":"2025-03-03T11:23:28","date_gmt":"2025-03-03T10:23:28","guid":{"rendered":"http:\/\/isoniat.cluster100.hosting.ovh.net\/?page_id=5023"},"modified":"2025-04-29T11:24:00","modified_gmt":"2025-04-29T09:24:00","slug":"savoir-etre-savoir-faire","status":"publish","type":"page","link":"https:\/\/isonia-conseil.fr\/index.php\/savoir-etre-savoir-faire\/","title":{"rendered":"Savoir-\u00eatre &#038; Savoir-faire"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5023\" class=\"elementor elementor-5023\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f932bd e-flex e-con-boxed e-con e-parent\" data-id=\"7f932bd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b88c0f3 elementor-widget elementor-widget-spacer\" data-id=\"b88c0f3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d8fe49 e-flex e-con-boxed e-con e-parent\" data-id=\"4d8fe49\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcec5d7 elementor-widget elementor-widget-heading\" data-id=\"bcec5d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SAVOIR-\u00caTRE &amp; SAVOIR-FAIRE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f6d8d1 e-flex e-con-boxed e-con e-parent\" data-id=\"9f6d8d1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cb45cb elementor-widget elementor-widget-spacer\" data-id=\"6cb45cb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7355dab e-flex e-con-boxed e-con e-parent\" data-id=\"7355dab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6209c34 e-con-full e-flex e-con e-child\" data-id=\"6209c34\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-51d3ca1 e-con-full e-flex e-con e-child\" data-id=\"51d3ca1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90dbc5e elementor-widget elementor-widget-heading\" data-id=\"90dbc5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OBJECTIFS P\u00c9DAGOGIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b40e53 elementor-widget elementor-widget-text-editor\" data-id=\"6b40e53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Aligner les postures et comportements des \u00e9quipes sur les standards du luxe pour renforcer l\u2019image de marque de l\u2019\u00e9tablissement. Le savoir-faire technique ne suffit pas sans une attitude irr\u00e9prochable et une ma\u00eetrise des interactions avec la client\u00e8le. Cette formation permet aux \u00e9quipes d\u2019adopter un comportement en ad\u00e9quation avec les attentes du march\u00e9 haut de gamme, de comprendre l\u2019importance des d\u00e9tails et de valoriser chaque interaction pour offrir un service in\u00e9gal\u00e9.<\/p><div><p align=\"center\"><b>Contenu de la formation :<\/b><\/p><\/div><p data-start=\"138\" data-end=\"267\">\u232a<strong>Posture et Pr\u00e9sentation Professionnelle<\/strong>\u00a0: Int\u00e9grer une posture adapt\u00e9e aux standards du luxe.<\/p><p><strong>\u232aPolitesse et Codes du Luxe<\/strong>\u00a0: Appliquer les subtilit\u00e9s du langage et du comportement en h\u00f4tellerie premium.<\/p><p><strong>\u232aEmpathie et Intelligence Relationnelle<\/strong>\u00a0: Comprendre les besoins des clients et y r\u00e9pondre avec tact.<\/p><p><strong>\u232aGestion du Stress et Ma\u00eetrise des \u00c9motions<\/strong>\u00a0: Rester performant m\u00eame sous pression.<\/p><p><strong>\u232aProactivit\u00e9 et R\u00e9solution de Probl\u00e8mes<\/strong>\u00a0: Anticiper les besoins et g\u00e9rer les impr\u00e9vus avec fluidit\u00e9.<\/p><p><strong>\u232aDiscr\u00e9tion et Confidentialit\u00e9<\/strong>\u00a0: Ma\u00eetriser les exigences de confidentialit\u00e9 des clients VIP.<\/p><p><strong>\u232aAttentions Personnalis\u00e9es et Sur-Mesure<\/strong>\u00a0: Cr\u00e9er un service unique et m\u00e9morable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07576c1 e-con-full e-flex e-con e-child\" data-id=\"07576c1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-191f73b elementor-widget elementor-widget-heading\" data-id=\"191f73b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PUBLIC CIBL\u00c9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e3467f e-con-full e-flex e-con e-child\" data-id=\"0e3467f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0dd564 elementor-widget elementor-widget-text-editor\" data-id=\"f0dd564\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u00c9quipes op\u00e9rationnelles en contact direct avec la clientele<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecbc6ad e-con-full e-flex e-con e-child\" data-id=\"ecbc6ad\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dcd9d3 elementor-widget elementor-widget-heading\" data-id=\"1dcd9d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PR\u00c9REQUIS <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbc2048 e-con-full e-flex e-con e-child\" data-id=\"dbc2048\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21af038 elementor-widget elementor-widget-text-editor\" data-id=\"21af038\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Aucun pr\u00e9requis n\u00e9cessaire<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-400da97 e-con-full e-flex e-con e-child\" data-id=\"400da97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-607ac08 elementor-widget elementor-widget-heading\" data-id=\"607ac08\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INFORMATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26e7ade e-con-full e-flex e-con e-child\" data-id=\"26e7ade\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39bbd29 elementor-widget elementor-widget-text-editor\" data-id=\"39bbd29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8220d elementor-widget elementor-widget-text-editor\" data-id=\"ec8220d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-element elementor-element-ec8220d elementor-widget elementor-widget-text-editor\" data-id=\"ec8220d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><b>Dur\u00e9e<\/b> :<\/p><\/div><\/div><div class=\"elementor-element elementor-element-7c69376 elementor-widget elementor-widget-heading\" data-id=\"7c69376\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p><span style=\"text-decoration: underline;\">Recueil des besoins :<\/span><\/p><p style=\"font-weight: 400;\">Questionnaire pr\u00e9alable, entretien.<\/p><p><span style=\"text-decoration: underline;\">Dur\u00e9e de la formation\u00a0:<\/span><\/p><div><div><p>2 jours complets\u00a0: 14 heures (Groupe de 2 \u00e0 10 personnes maximum.)<\/p><\/div><\/div><p class=\"p1\"><b>Modalit\u00e9s d\u2019organisation<\/b> :<\/p><p><span style=\"text-decoration: underline;\">Pr\u00e9sentiel:<\/span> Formation dispens\u00e9e dans vos locaux ou en centre de formation.<\/p><p><span style=\"text-decoration: underline;\">Dates: <\/span>\u00c0 d\u00e9terminer avec les entreprises clientes.<\/p><p><span style=\"text-decoration: underline;\">D\u00e9lais d\u2019acc\u00e8s\u00a0:<\/span><\/p><p>D\u00e9lais moyen : 2 semaines (entre le recueil des besoins et la date de la formation)<\/p><div>\u00a0<\/div><\/div><\/div><div class=\"elementor-element elementor-element-e1466bb elementor-widget elementor-widget-heading\" data-id=\"e1466bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p class=\"p1\"><b>Tarifs<\/b><\/p><\/div><\/div><div class=\"elementor-element elementor-element-f59852c elementor-widget elementor-widget-text-editor\" data-id=\"f59852c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li><p><strong>Formation inter-entreprises<\/strong>:<strong><br \/><\/strong><strong>500 \u20ac TTC \/ jour \/ participant<\/strong><strong><br \/><\/strong><em>(Sessions regroupant des participants issus de plusieurs entreprises, organis\u00e9es dans nos locaux ou en salle externe)<\/em><\/p><\/li><\/ul><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><ul><li><p><strong>Formation intra-entreprise<\/strong>:<strong><br \/><\/strong><strong>Tarif sur mesure<\/strong><strong>, <\/strong>d\u00e9termin\u00e9 en fonction du<strong>\u00a0<\/strong><strong>nombre de participants<\/strong><strong>.<br \/><\/strong><em>(La formation peut se d\u00e9rouler dans les locaux de l\u2019entreprise ou dans une salle externe d\u00e9di\u00e9e, selon les besoins)<\/em><\/p><\/li><\/ul><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b7892f e-flex e-con-boxed e-con e-parent\" data-id=\"3b7892f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-39d2cb2 e-con-full e-flex e-con e-child\" data-id=\"39d2cb2\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f671cba e-con-full e-flex e-con e-child\" data-id=\"f671cba\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed235e elementor-widget elementor-widget-text-editor\" data-id=\"4ed235e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><h3>\u00a0<\/h3><h3 class=\"p1\"><strong><span style=\"color: #000000;\">ACCESSIBILIT\u00c9 PSH<\/span><\/strong><\/h3><p>\u00a0<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8dff17f e-con-full e-flex e-con e-child\" data-id=\"8dff17f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d294bbb elementor-widget elementor-widget-text-editor\" data-id=\"d294bbb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Nous nous engageons \u00e0 rendre nos formations accessibles \u00e0 tous :<\/strong><\/span><\/p><ul style=\"font-weight: 400;\"><li>Possibilit\u00e9 d\u2019adapter le rythme et le format d\u2019apprentissage<\/li><li>Documents en version adapt\u00e9e (police agrandie, support audio)<\/li><li>Lieux de formation accessibles aux personnes \u00e0 mobilit\u00e9 r\u00e9duite<\/li><\/ul><p><span style=\"font-weight: 400;\"><strong>Pour toute question ou besoin sp\u00e9cifique, contactez-nous.<\/strong><\/span><\/p><p>R\u00e9f\u00e9rent PSH : M\u00e9lanie Hauterat <a href=\"mailto:contact@isonia-conseil.fr\">contact@isonia-conseil.fr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef5b3dd e-flex e-con-boxed e-con e-parent\" data-id=\"ef5b3dd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-500e53c e-con-full e-flex e-con e-child\" data-id=\"500e53c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-058b63f e-con-full e-flex e-con e-child\" data-id=\"058b63f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dde8415 elementor-widget elementor-widget-text-editor\" data-id=\"dde8415\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p>\u00a0<\/p><p>\u00a0<\/p><h3><span style=\"color: #000000;\">MODALIT\u00c9 \u00c9VALUATION<\/span><\/h3><p>\u00a0<\/p><p>\u00a0<\/p><\/blockquote><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d36ca1b e-con-full e-flex e-con e-child\" data-id=\"d36ca1b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b0e2b elementor-widget elementor-widget-text-editor\" data-id=\"a7b0e2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p><strong>\u00c9valuation initiale<\/strong>: Diagnostic des comp\u00e9tences.<\/p><\/li><li><p><strong>\u00c9valuations interm\u00e9diaires<\/strong>: Exercices pratiques, mises en situation, \u00e9tudes de cas.<\/p><\/li><li><p><strong>\u00c9valuation \u00e0 chaud <\/strong>: Validation des acquis via des tests (QCM, jeux de r\u00f4les, questionnaires\u2026).<\/p><\/li><li><p><strong>\u00c9valuation \u00e0 froid <\/strong><em>(\u00e0 3 mois) <\/em>: V\u00e9rification de la mise en \u0153uvre des acquis en situation professionnelle via un questionnaire de suivi envoy\u00e9 au participant et\/ou \u00e0 l\u2019employeur, permettant d\u2019\u00e9valuer l\u2019impact r\u00e9el de la formation sur le poste de travail.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-083fb68 e-flex e-con-boxed e-con e-parent\" data-id=\"083fb68\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b1549d9 e-con-full e-flex e-con e-child\" data-id=\"b1549d9\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c5a6893 e-con-full e-flex e-con e-child\" data-id=\"c5a6893\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40bdec1 elementor-widget elementor-widget-heading\" data-id=\"40bdec1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MOYENS TECHNIQUES &amp; P\u00c9DAGOGIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f32457 e-con-full e-flex e-con e-child\" data-id=\"5f32457\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ba9e5c elementor-widget elementor-widget-text-editor\" data-id=\"3ba9e5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-weight: 400;\"><li><p><strong>Supports p\u00e9dagogiques :<\/strong> fiches pratiques, guides visuels, vid\u00e9os explicatives.<\/p><\/li><li><p><strong>Simulations interactives et mises en situation r\u00e9elles.<\/strong> <em>(M\u00e9thode interrogative, Multiples \u00e9changes avec et entre les stagiaires, Formation interactive avec \u00e9changes d\u2019exp\u00e9riences, mises en situation, d\u00e9briefing, analyses des situations\u2026)<\/em><\/p><\/li><li><p><strong>Espaces d\u00e9di\u00e9s :<\/strong> salle \u00e9quip\u00e9e (vid\u00e9oprojecteur, tableau blanc, connexion internet) et am\u00e9nagements adapt\u00e9s aux jeux de r\u00f4le.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ff6a55 e-con-full e-flex e-con e-child\" data-id=\"1ff6a55\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11259c5 elementor-widget elementor-widget-heading\" data-id=\"11259c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUIVI DE FORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8977b18 e-con-full e-flex e-con e-child\" data-id=\"8977b18\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c9a50 elementor-widget elementor-widget-text-editor\" data-id=\"a0c9a50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><ul><li>Questionnaire de satisfaction en fin de formation.<\/li><\/ul><ul><li>\u00c9valuation du transfert des acquis sur le terrain.<\/li><\/ul><ul><li>Apr\u00e8s chaque formation, une fiche r\u00e9capitulative des points cl\u00e9s est envoy\u00e9e aux apprenants, leur permettant de conserver une trace et de nous contacter si besoin.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d51fcfb e-flex e-con-boxed e-con e-parent\" data-id=\"d51fcfb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd76fd3 e-con-full e-flex e-con e-child\" data-id=\"bd76fd3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b125917 elementor-widget elementor-widget-text-editor\" data-id=\"b125917\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c0 l&#8217;issue de cette formation, les participants seront capables de :<\/strong><\/p><p style=\"text-align: left;\">Adopter une posture et une attitude en phase avec les standards du luxe.<\/p><p style=\"text-align: left;\">Ma\u00eetriser les codes du service haut de gamme et les attentes des clients exigeants.<\/p><p style=\"text-align: left;\">D\u00e9velopper une communication verbale et non verbale adapt\u00e9e \u00e0 chaque situation.<\/p><p style=\"text-align: left;\">Anticiper les besoins des clients et personnaliser chaque interaction.<\/p><p style=\"text-align: left;\">Valoriser l\u2019image de l\u2019\u00e9tablissement \u00e0 travers un service raffin\u00e9 et coh\u00e9rent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aac2481 e-flex e-con-boxed e-con e-parent\" data-id=\"aac2481\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b159204 elementor-widget elementor-widget-spacer\" data-id=\"b159204\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85cb03e e-flex e-con-boxed e-con e-parent\" data-id=\"85cb03e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e6dd9c elementor-widget elementor-widget-spacer\" data-id=\"8e6dd9c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dccaf03 e-flex e-con-boxed e-con e-parent\" data-id=\"dccaf03\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c309b98 e-con-full e-flex e-con e-child\" data-id=\"c309b98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50f48cc elementor-widget elementor-widget-button\" data-id=\"50f48cc\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1BYPOuez2ktm625W3Ngif_QyFf-SDVqvF\/view?usp=share_link\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-259cc36 e-flex e-con-boxed e-con e-parent\" data-id=\"259cc36\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd0b72 elementor-widget elementor-widget-spacer\" data-id=\"5bd0b72\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eae05a1 e-flex e-con-boxed e-con e-parent\" data-id=\"eae05a1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc4210 elementor-widget elementor-widget-text-editor\" data-id=\"4fc4210\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Date de mise \u00e0 jour : f\u00e9vrier 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SAVOIR-\u00caTRE &amp; SAVOIR-FAIRE OBJECTIFS P\u00c9DAGOGIQUES Aligner les postures et comportements des \u00e9quipes sur les standards du luxe pour renforcer l\u2019image de marque de l\u2019\u00e9tablissement. Le savoir-faire technique ne suffit pas sans une attitude irr\u00e9prochable et une ma\u00eetrise des interactions avec la client\u00e8le. Cette formation permet aux \u00e9quipes d\u2019adopter un comportement en ad\u00e9quation avec les attentes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5023","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/5023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/comments?post=5023"}],"version-history":[{"count":52,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/5023\/revisions"}],"predecessor-version":[{"id":6087,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/5023\/revisions\/6087"}],"wp:attachment":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/media?parent=5023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}