{"id":5340,"date":"2025-03-07T16:05:22","date_gmt":"2025-03-07T15:05:22","guid":{"rendered":"https:\/\/isonia-conseil.fr\/?page_id=5340"},"modified":"2025-04-29T11:28:52","modified_gmt":"2025-04-29T09:28:52","slug":"lexperience-concierge-5-etoiles-au-service-de-la-reception","status":"publish","type":"page","link":"https:\/\/isonia-conseil.fr\/index.php\/lexperience-concierge-5-etoiles-au-service-de-la-reception\/","title":{"rendered":"L\u2019Exp\u00e9rience Concierge 5 \u00c9toiles au Service de la R\u00e9ception"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5340\" class=\"elementor elementor-5340\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee18bb9 e-flex e-con-boxed e-con e-parent\" data-id=\"ee18bb9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2bfa5 elementor-widget elementor-widget-spacer\" data-id=\"cd2bfa5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-962eab5 e-flex e-con-boxed e-con e-parent\" data-id=\"962eab5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd52bdd elementor-widget elementor-widget-heading\" data-id=\"bd52bdd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u2019EXP\u00c9RIENCE CONCIERGE 5 \u00c9TOILES AU\nSERVICE DE LA R\u00c9CEPTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24900ec elementor-widget elementor-widget-spacer\" data-id=\"24900ec\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0b819c e-flex e-con-boxed e-con e-parent\" data-id=\"f0b819c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64570d8 e-con-full e-flex e-con e-child\" data-id=\"64570d8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3b743c5 e-con-full e-flex e-con e-child\" data-id=\"3b743c5\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ef95dd elementor-widget elementor-widget-heading\" data-id=\"8ef95dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OBJECTIFS P\u00c9DAGOGIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84ceb5d elementor-widget elementor-widget-text-editor\" data-id=\"84ceb5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Appliquer les standards et la philosophie du service conciergerie 5 \u00e9toiles \u00e0 la r\u00e9ception pour offrir un service<br \/>d\u2019exception. La conciergerie ne se limite pas \u00e0 la gestion des demandes, elle est une v\u00e9ritable valeur ajout\u00e9e \u00e0<br \/>l\u2019exp\u00e9rience client. Cette formation permet d\u2019int\u00e9grer les techniques des meilleurs concierges dans l\u2019approche de la<br \/>r\u00e9ception et de d\u00e9velopper une relation client d\u2019exception.<\/p><div><p align=\"center\"><b>Contenu de la formation :<\/b><\/p><\/div><p data-start=\"138\" data-end=\"267\"><strong>\u232aPhilosophie et Attentes d\u2019un Service Concierge 5 \u00c9toiles :<\/strong> Aller au-del\u00e0 des attentes clients.<br \/><strong>\u232aPersonnalisation et Exp\u00e9rience Client :<\/strong> Offrir des recommandations et services sur-mesure.<br \/><strong>\u232aGestion des Demandes Sp\u00e9cifiques et Clients VIP :<\/strong> R\u00e9pondre aux exigences les plus pointues.<br \/><strong>\u232aExcellence et R\u00e9activit\u00e9 en Front Office :<\/strong> Optimiser la fluidit\u00e9 du service et la coordination avec la<br \/>conciergerie.<br \/><strong>\u232aCr\u00e9ation de Valeur par les Services Additionnels :<\/strong> D\u00e9velopper des opportunit\u00e9s de satisfaction et de<br \/>fid\u00e9lisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6da79ac e-con-full e-flex e-con e-child\" data-id=\"6da79ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7332717 elementor-widget elementor-widget-heading\" data-id=\"7332717\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PUBLIC CIBL\u00c9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61e045b e-con-full e-flex e-con e-child\" data-id=\"61e045b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b620a10 elementor-widget elementor-widget-text-editor\" data-id=\"b620a10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u00c9quipes op\u00e9rationnelles en contact direct avec la clientele<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac9cc8f e-con-full e-flex e-con e-child\" data-id=\"ac9cc8f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1987ac elementor-widget elementor-widget-heading\" data-id=\"c1987ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PR\u00c9REQUIS <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6cb471 e-con-full e-flex e-con e-child\" data-id=\"a6cb471\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-428b087 elementor-widget elementor-widget-text-editor\" data-id=\"428b087\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Aucun pr\u00e9requis n\u00e9cessaire<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0eb0d44 e-con-full e-flex e-con e-child\" data-id=\"0eb0d44\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-882c27c elementor-widget elementor-widget-heading\" data-id=\"882c27c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INFORMATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e346f30 e-con-full e-flex e-con e-child\" data-id=\"e346f30\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0db4f05 elementor-widget elementor-widget-text-editor\" data-id=\"0db4f05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8220d elementor-widget elementor-widget-text-editor\" data-id=\"ec8220d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><b>Dur\u00e9e<\/b> :<\/p><\/div><\/div><div class=\"elementor-element elementor-element-7c69376 elementor-widget elementor-widget-heading\" data-id=\"7c69376\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p><span style=\"text-decoration: underline;\">Recueil des besoins :<\/span><\/p><p style=\"font-weight: 400;\">Questionnaire pr\u00e9alable, entretien.<\/p><p><span style=\"text-decoration: underline;\">Dur\u00e9e de la formation\u00a0:<\/span><\/p><div><div><p>1 journ\u00e9e compl\u00e8te de 7 heures <em>(Groupe de 4 \u00e0 8 personnes maximum)<\/em><\/p><\/div><\/div><p class=\"p1\"><b>Modalit\u00e9s d\u2019organisation<\/b> :<\/p><p><span style=\"text-decoration: underline;\">Pr\u00e9sentiel:<\/span> Formation dispens\u00e9e dans vos locaux ou en centre de formation.<\/p><p><span style=\"text-decoration: underline;\">Dates: <\/span>\u00c0 d\u00e9terminer avec les entreprises clientes.<\/p><p><span style=\"text-decoration: underline;\">D\u00e9lais d\u2019acc\u00e8s\u00a0:<\/span><\/p><p>D\u00e9lais moyen : 2 semaines (entre le recueil des besoins et la date de la formation)<\/p><div>\u00a0<\/div><\/div><\/div><div class=\"elementor-element elementor-element-e1466bb elementor-widget elementor-widget-heading\" data-id=\"e1466bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><p class=\"p1\"><b>Tarifs<\/b><\/p><\/div><\/div><div class=\"elementor-element elementor-element-f59852c elementor-widget elementor-widget-text-editor\" data-id=\"f59852c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li><p><strong>Formation inter-entreprises<\/strong>:<strong><br \/><\/strong><strong>500 \u20ac TTC \/ jour \/ participant<\/strong><strong><br \/><\/strong><em>(Sessions regroupant des participants issus de plusieurs entreprises, organis\u00e9es dans nos locaux ou en salle externe)<\/em><\/p><\/li><\/ul><p style=\"font-weight: 400;\"><strong>\u00a0<\/strong><\/p><ul><li><p><strong>Formation intra-entreprise<\/strong>:<strong><br \/><\/strong><strong>Tarif sur mesure<\/strong><strong>, <\/strong>d\u00e9termin\u00e9 en fonction du<strong>\u00a0<\/strong><strong>nombre de participants<\/strong><strong>.<br \/><\/strong><em>(La formation peut se d\u00e9rouler dans les locaux de l\u2019entreprise ou dans une salle externe d\u00e9di\u00e9e, selon les besoins)<\/em><\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27c2773 e-flex e-con-boxed e-con e-parent\" data-id=\"27c2773\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-917f1d1 e-con-full e-flex e-con e-child\" data-id=\"917f1d1\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2505116 e-con-full e-flex e-con e-child\" data-id=\"2505116\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41905b0 elementor-widget elementor-widget-text-editor\" data-id=\"41905b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><h3>\u00a0<\/h3><h3 class=\"p1\"><strong><span style=\"color: #000000;\">ACCESSIBILIT\u00c9 PSH<\/span><\/strong><\/h3><p>\u00a0<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e33f46e e-con-full e-flex e-con e-child\" data-id=\"e33f46e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-807c120 elementor-widget elementor-widget-text-editor\" data-id=\"807c120\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>Nous nous engageons \u00e0 rendre nos formations accessibles \u00e0 tous :<\/strong><\/span><\/p><ul style=\"font-weight: 400;\"><li>Possibilit\u00e9 d\u2019adapter le rythme et le format d\u2019apprentissage<\/li><li>Documents en version adapt\u00e9e (police agrandie, support audio)<\/li><li>Lieux de formation accessibles aux personnes \u00e0 mobilit\u00e9 r\u00e9duite<\/li><\/ul><p><span style=\"font-weight: 400;\"><strong>Pour toute question ou besoin sp\u00e9cifique, contactez-nous.<\/strong><\/span><\/p><p>R\u00e9f\u00e9rent PSH : M\u00e9lanie Hauterat <a href=\"mailto:contact@isonia-conseil.fr\">contact@isonia-conseil.fr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f85b43 e-con-full e-flex e-con e-child\" data-id=\"8f85b43\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3d7916f e-con-full e-flex e-con e-child\" data-id=\"3d7916f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5890bc4 e-con-full e-flex e-con e-child\" data-id=\"5890bc4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aab268a elementor-widget elementor-widget-text-editor\" data-id=\"aab268a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p>\u00a0<\/p><p>\u00a0<\/p><h3><span style=\"color: #000000;\">MODALIT\u00c9 \u00c9VALUATION<\/span><\/h3><p>\u00a0<\/p><p>\u00a0<\/p><\/blockquote><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b04e2f e-con-full e-flex e-con e-child\" data-id=\"0b04e2f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4d5d1b elementor-widget elementor-widget-text-editor\" data-id=\"c4d5d1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p><strong>\u00c9valuation initiale<\/strong>: Diagnostic des comp\u00e9tences.<\/p><\/li><li><p><strong>\u00c9valuations interm\u00e9diaires<\/strong>: Exercices pratiques, mises en situation, \u00e9tudes de cas.<\/p><\/li><li><p><strong>\u00c9valuation \u00e0 chaud <\/strong>: Validation des acquis via des tests (QCM, jeux de r\u00f4les, questionnaires\u2026).<\/p><\/li><li><p><strong>\u00c9valuation \u00e0 froid <\/strong><em>(\u00e0 3 mois) <\/em>: V\u00e9rification de la mise en \u0153uvre des acquis en situation professionnelle via un questionnaire de suivi envoy\u00e9 au participant et\/ou \u00e0 l\u2019employeur, permettant d\u2019\u00e9valuer l\u2019impact r\u00e9el de la formation sur le poste de travail.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2813791 e-con-full e-flex e-con e-child\" data-id=\"2813791\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7cc4049 e-con-full e-flex e-con e-child\" data-id=\"7cc4049\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ffebbea e-con-full e-flex e-con e-child\" data-id=\"ffebbea\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eae1205 elementor-widget elementor-widget-heading\" data-id=\"eae1205\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MOYENS TECHNIQUES &amp; P\u00c9DAGOGIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c377d3 e-con-full e-flex e-con e-child\" data-id=\"2c377d3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eef378 elementor-widget elementor-widget-text-editor\" data-id=\"8eef378\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"font-weight: 400;\"><li><p><strong>Supports p\u00e9dagogiques :<\/strong> fiches pratiques, guides visuels, vid\u00e9os explicatives.<\/p><\/li><li><p><strong>Simulations interactives et mises en situation r\u00e9elles.<\/strong> <em>(M\u00e9thode interrogative, Multiples \u00e9changes avec et entre les stagiaires, Formation interactive avec \u00e9changes d\u2019exp\u00e9riences, mises en situation, d\u00e9briefing, analyses des situations\u2026)<\/em><\/p><\/li><li><p><strong>Espaces d\u00e9di\u00e9s :<\/strong> salle \u00e9quip\u00e9e (vid\u00e9oprojecteur, tableau blanc, connexion internet) et am\u00e9nagements adapt\u00e9s aux jeux de r\u00f4le.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c261daa e-con-full e-flex e-con e-child\" data-id=\"c261daa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a6663 elementor-widget elementor-widget-heading\" data-id=\"21a6663\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SUIVI DE FORMATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-006ff0c e-con-full e-flex e-con e-child\" data-id=\"006ff0c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01a5a04 elementor-widget elementor-widget-text-editor\" data-id=\"01a5a04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><ul><li>Questionnaire de satisfaction en fin de formation.<\/li><\/ul><ul><li>\u00c9valuation du transfert des acquis sur le terrain.<\/li><\/ul><ul><li>Apr\u00e8s chaque formation, une fiche r\u00e9capitulative des points cl\u00e9s est envoy\u00e9e aux apprenants, leur permettant de conserver une trace et de nous contacter si besoin.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce08ec6 e-con-full e-flex e-con e-child\" data-id=\"ce08ec6\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-845a7e4 e-con-full e-flex e-con e-child\" data-id=\"845a7e4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8085588 elementor-widget elementor-widget-text-editor\" data-id=\"8085588\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c0 l&#8217;issue de cette formation, les participants seront capables de :<\/strong><\/p><p style=\"text-align: left;\">Appliquer la philosophie et les standards du service conciergerie 5 \u00e9toiles pour d\u00e9passer les attentes des clients et<br \/>offrir une exp\u00e9rience d&#8217;exception.<\/p><p style=\"text-align: left;\">Offrir une exp\u00e9rience client personnalis\u00e9e en recommandant des services et des prestations sur-mesure, en<br \/>fonction des besoins sp\u00e9cifiques de chaque client.<\/p><p style=\"text-align: left;\">G\u00e9rer efficacement les demandes sp\u00e9cifiques et les exigences des clients VIP, en r\u00e9pondant avec pr\u00e9cision et<br \/>r\u00e9activit\u00e9 \u00e0 leurs attentes les plus \u00e9lev\u00e9es.<\/p><p style=\"text-align: left;\">Optimiser la r\u00e9activit\u00e9 et l&#8217;excellence du service en front office, en garantissant une coordination fluide avec<br \/>l&#8217;\u00e9quipe de conciergerie.<\/p><p style=\"text-align: left;\">Cr\u00e9er de la valeur ajout\u00e9e par les services additionnels, en d\u00e9veloppant des opportunit\u00e9s de fid\u00e9lisation et de<br \/>satisfaction client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-198c470 elementor-widget elementor-widget-spacer\" data-id=\"198c470\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fde4146 elementor-widget elementor-widget-button\" data-id=\"fde4146\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/drive.google.com\/file\/d\/1ZgTCtGvcem0_PZ7yH40sBQesVADDtcsv\/view?usp=sharing\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le programme<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4dd1b1 elementor-widget elementor-widget-spacer\" data-id=\"e4dd1b1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e82433 e-flex e-con-boxed e-con e-parent\" data-id=\"3e82433\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-144b1a4 e-con-full e-flex e-con e-child\" data-id=\"144b1a4\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-34c2c93 e-con-full e-flex e-con e-child\" data-id=\"34c2c93\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6ccce elementor-widget elementor-widget-text-editor\" data-id=\"3e6ccce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Date de mise \u00e0 jour : F\u00e9vrier 2025<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>L\u2019EXP\u00c9RIENCE CONCIERGE 5 \u00c9TOILES AU SERVICE DE LA R\u00c9CEPTION OBJECTIFS P\u00c9DAGOGIQUES Appliquer les standards et la philosophie du service conciergerie 5 \u00e9toiles \u00e0 la r\u00e9ception pour offrir un serviced\u2019exception. La conciergerie ne se limite pas \u00e0 la gestion des demandes, elle est une v\u00e9ritable valeur ajout\u00e9e \u00e0l\u2019exp\u00e9rience client. Cette formation permet d\u2019int\u00e9grer les techniques des [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5340","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/5340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/comments?post=5340"}],"version-history":[{"count":28,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/5340\/revisions"}],"predecessor-version":[{"id":6105,"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/pages\/5340\/revisions\/6105"}],"wp:attachment":[{"href":"https:\/\/isonia-conseil.fr\/index.php\/wp-json\/wp\/v2\/media?parent=5340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}